One of the most common questions VPS gets from our users is: "How do I make a password secure?"

Despite the last 10 years of groupthink, it isn't making a password like this: aw3s0ME!

The phone rings. Mr. Gomez, a 10 year client is on the phone with a problem. It seems like he was overcharged $230 on his last bill and paid it with his credit card. Mr. Gomez would like a refund check sent. The receptionist quickly promises Mr. Gomez a refund and has a check sent.  Weeks later, the law firm's controller discovers the refund was for a payment that was never made to the firm.